Refund policy

Returns & Refunds

We want you to love your purchase. If something isn’t right, we’re here to help.

You have the right to return your item within 14 days of receiving your order, in accordance with UK consumer regulations.

To be eligible for a return:

- Items must be unused, unworn, and in original condition

- All original tags and packaging must be included

To start a return, please contact us at support@getrosavine.com with your order number.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we are not responsible for lost return parcels.

Once we receive and inspect your return, we’ll notify you of the approval status.

- Approved refunds will be issued to your original payment method

- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

For hygiene and safety reasons, the following items cannot be returned:

- Intimates or items marked as final sale

- Gift cards

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, and we’ll make it right.