Our garments follow standard UK sizing with a tailored fit. We recommend choosing your usual size, or sizing up if you prefer a more relaxed silhouette. Please refer to the size guide on each product page for accurate measurements.
You can contact us through support@getrosavine.com or our contact page! We will be happy to assist you.
Our collections are produced using carefully selected fabrics sourced globally and crafted by trusted manufacturing partners. This approach allows us to maintain high quality standards while offering refined design and accessible pricing.
We accept all major credit and debit cards, PayPal, Klarna, Shop Pay, and Amazon Pay. All payments are processed securely to ensure a smooth and safe checkout experience.
Orders are typically dispatched from our UK warehouse within 1–3 business days, and you’ll receive a shipping confirmation email with tracking details once your order has been sent. Delivery times vary depending on location, but most orders arrive within 5–7 business days after dispatch. Please note that during periods of high demand, delivery times may take slightly longer than usual.
Yes - we ship across the UK. We offer free UK delivery on orders over £100, with shipping costs shown clearly at checkout for all other orders.
Yes, we ship internationally. Shipping rates are calculated at checkout based on your delivery location. Please note that delivery times may vary depending on destination and local postal services.
Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details. You can use this information to monitor your delivery, and updates may take up to 24–48 hours to appear after dispatch.
You may return an item within 14 days of receiving your order for any reason. Items must be unused and returned in their original condition. We do not charge a return fee; however, customers are responsible for the cost of return shipping.
To start a return, simply contact us at support@getrosavine.com or through our Contact page. Our team will guide you through the return process and provide the necessary next steps.
Once your return has been received and inspected, your refund will be issued to your original payment method. Please allow 3–5 business days for the refund to be processed by your bank after approval.
In some cases, we may offer a cashback as an alternative to a return to help resolve an issue quickly and conveniently. If approved, the cashback will be issued to your original payment method within 3–5 business days, and you’ll receive an email confirmation once it has been processed.
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If you have any questions, please consult our FAQ. If you can't find the answer you're looking for, our team will be happy to help.